Return Policy

At Vinge Essence, we strive for your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

Unused and Unopened: Perfume oils must be unused, unopened, and in the same condition as when you received them.

Within the Return Period: Returns must be initiated within 14 days from the date of purchase.

Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards

Perishable goods

Return Process

To initiate a return, please follow these steps:

Contact Us: Send an email to vingeessence@gmail.com with your order number and details of the item(s) you wish to return.

Assessment: We will review your request and notify you via email of the approval or rejection of your return.

Third-Party Responsibility: If the damage occurred during delivery by a third-party courier, we will work with you to facilitate the claims process with the delivery service.

Return Shipping: If your return is approved, you will be responsible for shipping the item(s) back to us. Please package the item(s) securely to prevent damage during transit.

Refund or Replacement: Once the damage claim is resolved with the delivery service, we will provide you with a refund or replacement item(s) as appropriate. Any refunds will be processed to the original method of payment within 5 working days. Exchanges will be processed promptly, subject to product availability.

Exceptions

In the unlikely event that you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

If you have any questions about our Return Policy or need assistance with a return, please contact us at vingeessence@gmail.com